Property Management System — A Hotel Management System technology.
📊 What is a PMS?
A PMS (Property Management System) is the core operational software of a hotel. It handles everything from guest arrivals and departures to room allocation, billing, housekeeping status, reporting and integrations with other systems like channel managers, booking engines or accounting tools.
🧮 Key functions of a PMS
- Booking and occupancy management
- Check-in and check-out processes
- Billing and payment handling
- Room status and housekeeping coordination
- Operational and financial reporting
- Integrations with third-party solutions (CRM, RMS, POS…)
✅ Importance of PMS
- Centralises all hotel operations in one system.
- Improves efficiency at front desk and housekeeping levels.
- Reduces errors and streamlines processes.
- Offers real-time visibility and control over daily operations.
- Serves as the foundation for revenue, marketing and loyalty tools.
📘 Practical example of PMS
👉 The hotel’s central platform for managing bookings, check-ins and check-outs, rooms, payments and internal operations.
A boutique hotel uses its PMS to manage bookings from its website, automate guest check-ins, send invoices and sync availability with its channel manager.
See our integrations here.
