Frequently Asked Questions
At Dataria Revenue Technology, the customer is at the heart of everything we do.
These are the most common questions we receive in our Revenue Management for Hotels FAQ section, related to our technological tools and RMS.
If you have any further questions, we’d be happy to schedule a demo to walk you through our features and provide a custom quote.
What is Dataria?
Dataria is a Revenue Management technology suite for hotels, delivered through a SaaS (Software as a Service) model. It helps teams make smarter decisions by providing clear, organised and real-time data in a visual format. The platform includes various modules such as Business Intelligence, Automatic Pricing (RMS), Rate Shopper, Parity Rate and Online Reputation.
Why should I choose Dataria?
We offer you a high-quality service, backed by solid and reliable data, with exclusive features such as the Multi-hotel Business Intelligence, custom algorithm creation for our RMS, and an extended compset in our Rate Shopper, all supported by exceptional customer service.
All of this at a fair price and with the kind of service we’d want to receive as customers. We understand that questions often come up when choosing a technological solution, so in this section, we’ve provided answers to the most common Revenue Management for Hotels FAQ.
Do you have an RMS (Revenue Management System)?
If by RMS we understand Revenue Management System, a functionality that allows automatic prices to be automated and sent directly to a Channel Manager, the answer is yes.
For this, you must contract our Rate Shopper package with its three functionalities; Rate Shopper as such, Parity Rate and Online Reputation, in addition to the Business Intelligence functionalities, automatic prices and KPI alerts as detailed here, in Revenue Management for Hotels FAQ.
Do you have manuals or tutorials of the tool?
While we build the Help & Support panel on the platform, assistance is available on every screen to help you with any questions about how the tool works and its features. And if that’s not enough, you can always reach out—our dedicated team is here to guide you with whatever you need.
Do you offer personalized support?
Yes, it’s also one of our strengths and key differentiators as an RMS.
You can reach out to us through different channels—email, phone, or chat—and we’ll be happy to help.
How many available days does the Hot Dates feature in the Rate Shopper allow?
You can create as many sections as you need, as long as the total number of days doesn’t exceed what’s included in your plan.
In other words, you can set up Hot Dates however you like: choose any period and use as many days as you need (in minimum blocks of 7 days) to monitor the dates that matter most to you.
What channels/goals/OTAS can I analyze?
Can I use the app on mobile?
Absolutely!
We’ve designed our tool so you can use it anywhere.
Can you request a feature that’s not included in our Revenue Technology tools?
Without a doubt.
We’re always happy to receive suggestions and proposals to improve the service and the tool—the most useful features are always the ones you need.
What new features are you currently developing?
We’ve just put the finishing touches on Dataria’s latest release: the Early Alerts module.
This new tool helps you stay on top of your key metrics with smart notifications based on custom rules. Next up, we’re working on a Vacation RMS, designed to shake up the way holiday hotels approach Revenue Management. Want to stay in the loop about what’s coming next at Dataria? Follow us on LinkedIn, Twitter, Facebook, YouTube and Chainlog.
On the subscription and payment options for Dataria
How can I subscribe to the Dataria Revenue Management tools?
You can choose and subscribe to the Revenue Technology tools you need, with no restrictions.
This is one of the most frequently asked questions in our Revenue Management for hotels FAQs. On one hand, we offer Rate Shopper packages that include Parity Rate modules and online reputation.
However, you can also request a custom quote for each module. For modules related to internal data, such as Business Intelligence, automatic pricing, and early alerts, pricing is based on the number of rooms. If you're looking for a comprehensive solution, we always recommend subscribing to all available tools.
How is the service registration process managed?
You can request service registration from your account manager—the person who gave you the demo. Simply email them to confirm your registration and specify the services you've selected.
What payment methods do you accept?
We accept bank transfer, PayPal, and direct debit.
When is payment due?
Once you confirm the service after the free trial, you will need to request activation directly from your account manager. The first invoice will be issued that same month, with the proportional amount for the remaining days of the month based on the accepted quote. Subsequent invoices will be issued within the first 5 days of the current month, during the service activation process.
Is it possible to add or remove functionalities from a service I’ve already subscribed to?
You can change the service at any time.
You will finish the month with the plan you currently have and enjoy the selected plan with new services in the following month.
Can the plans and contracts for DataTaria Revenue Management functionalities be modified?
The Dataria offering is fully flexible.
If you’d like a custom plan tailored to your specific needs, don’t hesitate to reach out. Together, we can create the perfect Revenue solution for you. Contact us here.
Do you offer any discounts?
We offer a discount if you subscribe to the RateShopper packages for a one-year period. We also provide discounts for subscribing to the service for multiple properties. Additionally, we launch special offers at various times throughout the year. If you're interested, you can sign up for our newsletter here.
How can I access the free trial?
You can choose between a free trial or a demo.
Both give you full access to the tool, with no strings attached. During the trial, you'll be able to use the tool for a few days to explore the different modules and see Dataria’s features in action for yourself. In the demo, we’ll guide you through the whole tool, step by step. And if you’re not happy with the free trial, you can cancel it anytime.
Will you ask for payment details to start the free trial?
No worries.
Access to the free trial is personalized for each individual. At no point during this process will we ask for payment information.
Regarding the commitment period
Is there any commitment required?
There’s no commitment required.
You’re free to cancel the service anytime. The only exception is if you choose one of our annual plans, which offer a discount for paying upfront, and come with a one-year commitment.
Revenue Management for Hotels FAQ
Got questions along the way? Our support team’s got you covered
Have questions about optimizing your Revenue Management strategy? Meet our team and get answers to all your doubts.
You’ll also receive a personalized quote and get free access to a trial account for some of our modules, like Rate Shopper, Business Intelligence, and other updated products.
