📘 What is Semi-flexible?
A rate that allows cancellation with a partial penalty.
📊 Formula
Penalty (%) applied to the total amount.
It is recommended to implement a semi-flexible rate as a middle-ground option within the pricing strategy, especially during periods of medium or variable demand. This rate helps balance booking acquisition with a less restrictive cancellation policy, catering to customers who seek greater security when booking.
Additionally, this rate can be configured with conditions such as free cancellation up to a certain number of days before arrival or partial penalties. In this way, the hotel maintains a certain level of revenue protection while offering a more flexible alternative that enhances customer trust and encourages conversion, especially during more sensitive decision-making stages.
✅ Why is it important?
Balances risk and conversion.
Attracts hesitant customers.
💡 Example
You cancel and lose the first night.
🔄 Disambiguation
vs Non-refundable → here there is flexibility.
vs Fully flexible → here there is a cost.
In summary: flexibility with conditions.
👉 Not all or nothing: a middle ground that involves a partial penalty, meaning the full amount paid is not refunded.
