- Read all your customers opinions disregarding its origin (Booking, Expedia, Tripadvisor…)
- Discover your positioning in the channels and your ranking in each OTA list.
- Get the customer evaluations ordered by service and channel.
- Find the strength and weaknesses of your Hotel at each moment of time.
Online Reputation
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Read all your customer’s opinions
Listening to customers opinions is important to improve. Read all the comments disregarding the origin (Booking, Expedia, Tripadvisor…).
The ease of counting only on one opinion manager: Read the opinion, note the rating, mark it as read, see who wrote it as well as the date and the channel it came from. Everything in the same place, avoid visiting every web page individually and keep track of the opinions that have already been attended.
Know your ranking
See your internal position in each channel and its variations.
Compare with your competitors: your raking in the list for each moment of time and analyze the competitor’s variations to discover their channel investments.
Control your customer’s valuations
The customer rating indicators will help you point out the way to the next improvements.
Discover through customer feedback, the changes and key points in the service you offer.